9wickets Terms and Conditions

1 General Provisions and Applicability

These Terms and Conditions ("Terms") apply to the 9wickets platform and all services operated under it. This document forms a legal agreement between the user and 9wickets. By accessing the website or using the mobile application, you are considered to have read, understood, and agreed to the full content of these Terms.

9wickets provides sports betting, casino games, live casino, and other gaming services for users in Bangladesh. All services on the platform are available only to individuals who meet the eligibility criteria stated in these Terms.

If any part of these Terms is unclear or you have questions, please contact our support team before you start using the service. To learn more about all 9wickets products and services, visit our website and service overview page.

1.1 Definitions

The key terms used in this document are defined below:

• "Platform" — The 9wickets website, mobile application, and all related digital services.
• "User" / "You" — Any person registered on or using the platform.
• "Account" — A user's registered personal profile on the platform.
• "Balance" — The total funds held in a user's account, which may include both deposits and bonuses.
• "Bonus" — Additional funds or benefits provided by 9wickets under specific conditions.

2 Account Registration and Verification

To use 9wickets, each user must create a separate account. Providing accurate and up-to-date information during registration is mandatory. 9wickets reserves the right to close any account created with false or incomplete information at any time.

2.1 Registration Requirements

• Each user may open only one account. Creating multiple accounts under the same person's name is prohibited.
• The mobile number, email address, and full name provided at the time of registration must be correct.
• To change any account details, the verification process must be completed through the support team.
• After registration, 9wickets may request documents such as a national ID card or passport for identity verification.
• Withdrawals may be restricted until the verification process is complete.

2.2 Password and Security

It is the user's responsibility to keep their login credentials (username and password) completely confidential. If this information is shared with any third party, 9wickets will not be liable for any loss or unauthorised activity on the account. If you suspect unauthorised access to your account, you must notify the support team immediately.

3 Age Limit and Eligibility

21+ All 9wickets services are available only to individuals aged 21 years or older. Minors are strictly prohibited from opening an account, placing bets, or playing casino games.

If it is found at the time of registration or afterwards that a user has not met the age requirement, their account will be closed immediately and all balances in that account will be forfeited.

3.1 Geographic Eligibility

9wickets operates to serve users in Bangladesh. The service cannot be accessed from any country or region where online gaming or betting is completely prohibited. It is entirely the user's responsibility to comply with the laws applicable in their location.

4 Deposits, Withdrawals and Payment Policy

All financial transactions on 9wickets are processed through Bangladeshi mobile banking services. The platform currently supports deposits and withdrawals via bKash, Nagad, and Rocket.

4.1 Deposit Terms

• Minimum deposit: ৳200 (for all methods).
• Deposits must be made from the mobile number registered to your account.
• Depositing using a third party's mobile number is prohibited.
• Once a deposit is successfully processed, the balance will be credited to your account automatically.

4.2 Withdrawal Terms

• Minimum withdrawal: ৳500.
• Withdrawals will only be sent to the mobile number registered to the account.
• Withdrawals are typically processed within 5 to 30 minutes.
• To withdraw bonus funds, the associated wagering requirements must be met.
• Large withdrawals may be delayed if the verification process has not been completed.

4.3 Transaction Security

All financial transactions are secured with SSL encryption. 9wickets will never ask for a user's mobile banking PIN or OTP under any circumstances. If you are asked for such information, treat it as a fraud attempt and notify our support team immediately.

5 Bonuses and Promotional Offers

9wickets provides various bonuses and promotional benefits to its users. Each bonus offer has its own terms and conditions, which must be read carefully before claiming.

5.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for the bonus is 25 times the bonus amount. For example: a deposit of ৳1,000 adds a bonus of ৳1,500, giving a total balance of ৳2,500; to withdraw the bonus amount, ৳1,500 × 25 = ৳37,500 must be wagered.

5.2 General Bonus Terms

• Each bonus offer may be used only once per user.
• Winnings earned with bonus funds cannot be withdrawn until the wagering requirements are met.
• Using bonus offers for bonus-hunting activity is prohibited.
• Attempting to claim bonuses through multiple accounts is a violation of these Terms.
• 9wickets reserves the right to modify or cancel any bonus offer at any time.

5.3 VIP Cashback Program

The 9wickets VIP program has four levels: Bronze, Silver, Gold, and Platinum. A weekly cashback applies at each level — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum. Cashback is calculated at the applicable rate on weekly net losses.

6 Betting and Gaming Rules

9wickets operates sports betting, casino games, live casino, and other gaming sections. In addition to the general rules below, section-specific rules also apply to each section.

6.1 Bet Placement Rules

• Once a bet is placed, it is final and cannot be changed or cancelled under any circumstances.
• 9wickets is under no obligation to give advance notice of odds changes.
• If incorrect odds are displayed due to a technical error, 9wickets reserves the right to void those bets.
• If an event is cancelled or suspended, 9wickets's decision regarding the relevant bets will be considered final.

6.2 Multi-Bet Rules

A multi-bet combines multiple selections together. For a multi-bet to win, every selection must win — if even one selection loses, the entire bet is lost. The combined odds of a multi-bet are determined by multiplying the odds of all selections together.

6.3 RTP and Casino Games

Casino slots and live games operate at verifiable RTP (Return to Player) rates. RTP is a long-term mathematical rate — it is not a guarantee of winning in any particular session. Game outcomes are controlled by a Random Number Generator (RNG) and each round is independent.

6.4 Policy Against Unfair Play

Exploiting software bugs or weaknesses in the bonus system to generate winnings, using bots or automated software, and collusion (two or more users coordinating to gain an unfair advantage) are strictly prohibited. If such activity is detected, the relevant account will be terminated.

7 User Code of Conduct

9wickets is committed to maintaining a fair and respectful gaming environment. All users must follow this code of conduct.

7.1 Prohibited Activities

• Using money from illegal sources or engaging in money laundering on the platform.
• Attempting to gain unauthorised access to another user's account.
• Introducing harmful software or code into any part of the platform.
• Providing false or misleading information.
• Harassing other users or staff in chat or any communication channel.
• Attempting to claim bonuses or offers through fraudulent means.

7.2 Contacting the Support Team

All communication with the support team must be conducted in a respectful manner. If a user uses offensive language or threatening behaviour, 9wickets reserves the right to temporarily or permanently close that user's account.

8 Data Protection and Privacy

9wickets gives the highest importance to protecting users' personal information. Details on how all personal information provided on the platform is collected, stored, and used are set out in our Privacy Policy.

8.1 Data Collection

9wickets only collects information necessary to provide its services. This includes names, mobile numbers, email addresses, and documents required for identity verification. Collected information is not sold to third parties.

8.2 Cookie Policy

Cookies are used to improve the platform experience and ensure security. By using the platform, you consent to the use of cookies.

8.3 SSL Protection

All data transmissions are encrypted using SSL technology. Financial transaction data is stored under the highest-grade security protocols.

9 Account Suspension & Closure

9wickets reserves the right to temporarily or permanently close an account without prior notice under any of the circumstances listed below.

9.1 Grounds for Suspension

• Violation of any clause of these terms and conditions.
• Suspected fraudulent activity or money laundering.
• Failure to complete identity verification or providing false information.
• Violation of the age requirement.
• Use of bots or automated software.
• Account remaining inactive for an extended period (generally 12 months or more).

9.2 Balance After Account Closure

If an account is closed due to a breach of terms, the bonus balance will be forfeited. However, the 9wickets support team will separately review the return of the user's own deposited funds (if there is no active investigation).

9.3 Voluntary Account Closure

Users may request to close their own account at any time. As part of responsible gaming, the option to temporarily or permanently exclude yourself from the service is also available.

10 Limits of Liability & Disclaimer

9wickets provides the platform on an "as is" basis. While every effort is made to ensure the highest quality of service, 9wickets will not be liable in the following situations:

• Loss of a bet due to internet disconnection or device issues.
• Errors or interruptions in third-party game provider software.
• Exposure of a user's password or login details due to their own negligence.
• Loss arising from violation of laws applicable in the user's own country.
• Force majeure events such as natural disasters, government restrictions, or cyberattacks.

11 Commitment to Responsible Gaming

9wickets believes that gaming is a form of entertainment, not a solution to financial problems. The platform therefore gives the highest priority to responsible gaming. Users can use tools such as deposit limits, session time limits, and self-exclusion.

We encourage you to read and follow our Responsible Gaming guidelines to keep your gaming habits in check and identify problematic behaviour.

21+ All casino and betting activities are for individuals aged 21 and above only.

12 Changes & Amendments to Terms

9wickets reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect from the date they are published on the platform.

For significant changes, registered users will be notified via their mobile number or email where possible. However, continued use of the platform after any changes will be considered acceptance of the new terms.

We recommend visiting this page regularly to stay up to date with the latest terms and conditions.

13 Contact & Complaints Process

For any questions, complaints, or clarifications regarding these terms, please contact our support team. The support team is available seven days a week, 24 hours a day, in both Bengali and English.

13.1 Contact Methods

• Live Chat: Start a chat directly from any page on the platform — active 24/7.
• Email: [email protected] — responses are typically received on business days.

13.2 Complaints Procedure

If you have a dispute or complaint, first try to resolve it directly via live chat. If it cannot be resolved through live chat, submit the matter in writing by email. 9wickets reviews all complaints seriously and aims to respond within a reasonable time.

For general queries, visit our Frequently Asked Questions page — you can often find a quick answer there.