9wickets FAQ — Deposits, Withdrawals and Security

9wickets does not charge any deposit fee. However, your mobile banking service — bKash, Nagad or Rocket — may apply their own transaction charges. For details on those charges, check the relevant service's app or website. 9wickets makes no deductions of its own on deposits.

The minimum deposit at 9wickets is ৳200 for any payment method. That means the same limit applies for bKash, Nagad and Rocket. You can start with a small amount and still enjoy slot games and sports betting.

9wickets currently supports deposits via three mobile banking methods: bKash, Nagad and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods are widely used in Bangladesh and ensure instant transactions. For more information about payments, visit the 9wickets Wallet page.

Log in to 9wickets, go to the Wallet or Deposit menu, and select Nagad. Use the Nagad app or dial *167# to send money to the displayed number, then enter the transaction reference number in the deposit form. Your balance is usually updated within a few minutes. If you have any issues, contact live chat.

Yes. The 9wickets welcome bonus is 150% on your first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 adds ৳1,500 in bonus, bringing your total balance to ৳2,500; you must wager the bonus amount 25 times (৳37,500) before withdrawing. See the Terms and Conditions page for full rules.

First, clear your browser's cache and cookies. On Android, open Chrome, tap the three-dot menu at the top right, go to History › Clear browsing data, tick "Cached images and files" and clear them. On iOS Safari, go to Settings › Safari › Clear History and Website Data. After that, refresh the page and 9wickets should run normally again.

Both the 9wickets Android (APK) and iOS apps are available and must be obtained through official channels. For full details about the app, visit the 9wickets App page. Installing the app from third-party sources is not safe, so always use the official channel.

On Android Chrome, open 9wickets, tap the menu at the top and select "Add to Home screen" or "Install app". On iOS Safari, tap the share icon at the bottom and select "Add to Home Screen". This creates an icon that takes you directly to the site — no separate installation process is needed.

9wickets works well on any modern Android or iOS device. Using the latest version of Chrome, Safari or Firefox gives the smoothest experience. Live casino games may run a little slower on older or low-RAM phones. Closing other apps before entering live casino games helps keep performance smooth.

For slots and live games, if a connection drop occurs after a round has started, the result is saved on 9wickets' servers. When you reconnect and log back in, you will be able to see the round result. Sports bets that have already been confirmed are not affected by a disconnection; only re-place a bet if the disconnection happened while it was being placed.

Use a password of at least 12 characters that combines uppercase and lowercase letters, numbers and special characters (#, @, !, %). Avoid your name, date of birth or simple sequences like "123456". Do not use your 9wickets password on any other site, and change it regularly.

If you think an unfamiliar person has accessed your 9wickets account, change your password immediately. Then notify the support team via live chat or email — they will help secure the account. Review your recent transaction history, and if you see any unauthorised withdrawal, report that as well.

No representative of 9wickets or any trustworthy service will ever ask for your OTP, bKash PIN, Nagad PIN or password. A request for this kind of information is always a fraud attempt. If you receive such a message or call, cut off contact, do not share any information, and notify 9wickets support. Read the Privacy Policy to understand how your personal information is protected.

Yes. 9wickets uses SSL encryption technology, which keeps your personal information, payment details and transaction data secure. If you see a padlock symbol in your browser's address bar, your connection is secure. For full details on data collection and use, visit the Responsible Gaming page on the site.

Yes. At 9wickets you can place bets on BPL, IPL, T20 World Cup and other international cricket matches simultaneously. Use the Multi Bet section to manage bets on multiple matches at once. For more information about cricket betting, visit the Cricket Betting page.

If a match is declared no-result or abandoned, 9wickets generally cancels the bet and refunds the original stake. If a result is determined by the D/L method after partial play, it may be treated as a complete result. For specific rules, refer to 9wickets' betting rules.

In live in-play betting, odds change in real time while the match is in progress. New odds are updated after every over, wicket or boundary. To place an in-play bet at 9wickets, go to the specific match page while the match is live. You need to decide quickly, as odds can change in an instant and there are also periods when betting is suspended.

In a multi bet, the odds of each selection are multiplied together. For example, if three selections have odds of 1.40, 1.60 and 1.90, the combined odds are 1.40 × 1.60 × 1.90 = 4.26 (approximately). A ৳100 bet returns ৳426 if all selections win. However, if any one selection loses, the entire ৳100 stake is lost. For more details on multi bets, visit the Multi Bet page.

To calculate the total return with decimal odds, multiply your stake by the odds figure. For example, if Team A has odds of 1.80 and Team B has odds of 2.00, a ৳500 bet on Team B returns ৳1,000 if it wins (৳500 profit), or you lose ৳500 if it loses. Fractional 2/1 and American +200 are different expressions of the same odds.

Yes, at 9wickets you can request a withdrawal at any time — night or weekend. Requests are generally processed in 5 to 30 minutes. This is available seven days a week, 24 hours a day via bKash, Nagad or Rocket.

Withdrawals are usually completed within 5 to 30 minutes. If it shows "pending", please wait that long. If it remains pending for more than 30 minutes, contact 9wickets support via live chat with your transaction ID and they will look into it promptly.

The minimum withdrawal at 9wickets is ৳500. Requests below this amount will not be accepted. This limit is the same regardless of whether you use bKash, Nagad or Rocket. Before withdrawing, make sure your balance exceeds this limit and any applicable wagering requirements have been met.

Bonus winnings cannot be withdrawn directly; the wagering requirement must be completed first. For the welcome bonus, you need to wager the bonus amount 25 times. For example, if you deposit ৳6,800 and receive a ৳5,000 bonus, you must complete wagering of ৳5,000 × 25 = ৳1,25,000 before the bonus earnings can be withdrawn. See full terms on the 9wickets VIP and Terms & Conditions pages.

Log in to 9wickets and go to the withdrawal page. Select bKash as the payment method, enter the amount, and provide your registered bKash number. Make sure the number registered on your account and your bKash number are the same — withdrawals to a different number may not be processed. If an OTP arrives, enter it within the allotted time.