9wickets Privacy Policy

Last Updated: This privacy policy has been recently revised. Users are advised to review this page regularly, as we reserve the right to update this policy at any time.

1. Introduction and Applicability

This privacy policy applies to all users of the 9wickets platform. When you visit our website, create an account, participate in betting or casino games, or contact our support team, certain information is processed by our systems. This policy clearly outlines that entire data processing picture.

9wickets believes that user privacy is a fundamental right. We therefore collect only the information that is genuinely necessary to operate and improve our services. Your personal data is never sold to any third party.

Alongside this policy, you are advised to also read our Terms and Conditions page, which sets out the overall terms governing use of the platform.

2. What Information We Collect

Various types of information are collected during the registration and service process at 9wickets. These fall mainly into two categories — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

The information you provide yourself includes:

Full name and date of birth (for age verification — 21+ is mandatory)
Email address and mobile number
Preferred username
Payment details required for financial transactions (bKash, Nagad or Rocket number)
Images of documents required for identity verification (where applicable)

2.2 Automatically Collected Information

When you browse our site, certain technical information is recorded automatically:

IP address and device type
Browser and operating system information
Duration of site visits and page history
Cookie and session data
Gaming activity logs (bet amounts, outcomes, timestamps)

2.3 Information Received from Third Parties

In some cases we may receive limited information from identity verification service providers or payment processors. This information is used solely for fraud prevention and identity confirmation purposes.

3. Purposes for Using Information

9wickets uses collected information for the following legitimate purposes:

Account Management: To complete registration, login, and account verification processes.
Transaction Processing: To carry out deposits and withdrawals securely.
Age and Identity Verification: To confirm the 21+ age requirement and meet legal obligations.
Customer Support: To provide accurate responses to your queries via live chat and email.
Security and Fraud Prevention: To detect suspicious activity and keep accounts secure.
Service Improvement: To analyse user experience and improve the quality of the site.
Communication: To inform you of important updates, security alerts, and relevant offers.

Your information will never be used beyond the purposes described above. If you do not wish to receive marketing messages, you can let our support team know at any time.

4. Information Sharing and Third Parties

9wickets does not sell your personal information to any third party. However, limited disclosure may occur in specific circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners are given only the information necessary to carry out their tasks and are contractually bound to maintain confidentiality.

4.2 Legal Obligations

Information may be disclosed when required by a legal directive, court order, or valid request from a government authority. In such cases we provide only the minimum information necessary.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In that case the new entity will also be required to follow this privacy policy, and users will be notified in advance.

4.4 Advertising Networks

We do not disclose your personally identifiable information to advertisers. Aggregate and anonymised usage statistics may be used solely for site management purposes.

5. Data Security Measures

9wickets has implemented industry-standard technical and organisational measures to protect user data:

5.1 Technical Safeguards

SSL Encryption: All connections to our website are encrypted via SSL/TLS protocol.
Data Encryption: Sensitive information remains encrypted when stored.
Firewall and Intrusion Detection: Our servers are protected against unauthorised access.
Regular Security Audits: Regular tests are conducted to identify system vulnerabilities.

5.2 Organisational Safeguards

Only authorised staff have access to personal data.
All staff are trained and contractually bound to maintain confidentiality.
Every instance of data access is logged and monitored.

However, no method on the internet is 100% secure. Should a security incident occur, we will promptly notify affected users and take the necessary steps.

6. Cookie Policy

Cookies are small text files stored in your browser. 9wickets uses the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the site's core functions — maintaining login sessions, shopping cart, saving form data, and so on. Without them the site will not work properly.

6.2 Analytical Cookies

These cookies help us understand how users are using the site. This information is anonymised and analysed in aggregate.

6.3 Cookie Controls

You can manage cookies by going into your browser settings. Keep in mind, however, that disabling essential cookies will prevent you from using many features of the site.

7. Data Retention Period

9wickets does not retain any information longer than necessary. Retention periods for different types of data are as follows:

Account Information: For as long as the account is active and, after closure, for as long as required to meet applicable legal obligations.
Transaction Records: For the prescribed period required for financial auditing and dispute resolution.
Support Communication History: For a limited period for service quality improvement and dispute resolution.
Marketing Preferences: Until you opt out.

When information is no longer needed it is securely deleted or anonymised.

8. User Rights

Every registered user of 9wickets has the following rights regarding their personal information:

8.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of your stored data.

8.2 Right to Rectification

If any of your information is inaccurate, you can request a correction through our support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes such as marketing communications.

To exercise these rights, contact our support team via live chat or email. We always provide assistance in both Bengali and English.

9. Protection of Minors

The minimum age to participate on 9wickets is 21. We do not knowingly collect information from minors. Age verification is mandatory at the time of registration.

If we are informed that a minor's information has been collected by mistake, we will delete that information immediately and close the associated account. For more details on responsible gambling, please visit our Responsible Gaming page.

10. Policy Changes and Contact

10.1 Policy Changes

9wickets may update this privacy policy when necessary. Users will be notified of significant changes via email or a notice on the site. Continued use of the site after any changes will be taken as acceptance of the updated policy.

10.2 Contact Us

If you have any questions or requests regarding this privacy policy, please contact our support team:

24/7 Live Chat — directly from any page on the site.
Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, 24 hours a day. For general queries, our FAQ page may also be helpful.